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Return & Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund.


Returns (if applicable)

We accept return on products. Customers  has the right to apply for return within 30 days after the receipt. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at TEL:+852 56123893 Email: support@hydrowipes.com

 

Please contact our Customer service at support@hydrowipes.com to get the returned address.

Company Address: Yuanzheng Venture Building, Nanshan District, Guangdong

 

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